Refund policy

Effective Date: July 22, 2026

At Shopieco, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return if:

  • The item was delivered damaged or defective.
  • You received the wrong product.
  • The product is significantly different from the description on our website.

To be eligible for a return:

  • The request must be made within 7 days of receiving your order.
  • The product must be unused, unwashed, and in its original condition.
  • All original packaging, tags, manuals, accessories, and promotional items must be included.
  • Proof of purchase (such as your order confirmation or receipt) is required.

Returns that do not meet these conditions may not be accepted.

2. Items Not Eligible for Return

For hygiene, safety, and quality reasons, the following items are generally non-returnable, unless they arrive damaged, defective, or incorrect:

  • Personal care and beauty products that have been opened or used.
  • Undergarments and intimate apparel.
  • Perishable goods.
  • Gift cards.
  • Digital products or downloadable content.
  • Products marked as "Final Sale" or "Non-Returnable."
  • Items damaged due to misuse, improper handling, or normal wear and tear.

3. Return Request Process

To initiate a return:

  1. Email us at shopieco.store@gmail.com within 7 days of delivery.
  2. Include:
    • Your order number.
    • A brief description of the issue.
    • Clear photos or videos showing the product and the issue, if applicable.
  3. Our support team will review your request and provide further instructions.

Please do not return any product without receiving return authorization from our team.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the outcome.

If your return is approved:

  • Refunds for prepaid orders will be processed to the original payment method.
  • Refunds are typically initiated within 5–7 business days after approval.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If your return does not meet our eligibility criteria, the refund request may be declined.

5. Cash on Delivery (COD) Refunds

For Cash on Delivery (COD) orders:

  • Approved refunds will be processed via bank transfer or another mutually agreed payment method.
  • Customers may be asked to provide their bank account details to complete the refund.

Refunds will never be issued in cash.

6. Exchanges

We currently offer exchanges only in the following situations:

  • You received a damaged product.
  • You received a defective product.
  • You received an incorrect item.

If a replacement is unavailable, we may issue a full refund instead.

7. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery.
  • Send clear photos or videos showing the issue.
  • Do not discard the original packaging until your claim has been reviewed.

After verification, we will arrange a replacement or refund, depending on product availability and the nature of the issue.

8. Return Shipping Costs

If the return is due to:

  • A damaged product
  • A defective product
  • An incorrect item sent by us

Shopieco will bear the return shipping cost, where applicable.

If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned items without tracking.

9. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers should follow the return process after receiving the order, if eligible.

10. Missing or Lost Packages

If your package appears to be delayed or lost in transit:

  • Please contact us at shopieco.store@gmail.com.
  • We will coordinate with the courier partner to investigate the shipment.
  • If the package is confirmed lost, we will work with you to provide a suitable resolution, which may include a replacement or refund, depending on the circumstances.

11. Refund Exceptions

Refunds may not be issued in the following situations:

  • The product has been used, washed, altered, or damaged after delivery.
  • The return request is made after the eligible return period.
  • The product is returned without its original packaging or essential accessories.
  • The damage resulted from improper use, negligence, or accidental damage after delivery.
  • The returned item fails inspection.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Shopieco

Email: shopieco.store@gmail.com